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Professional Services
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Professional Information Security Services -
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Professional Services Overview
- Vigilar Professional Services provides security consulting expertise to help organizations of any size assess their current security state, meet information security challenges, design solutions to reach their optimal security posture and achieve regulatory compliance.
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Security Solutions
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Information Security Solutions & Partners
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TITAN™ - Vigilar’s Information Security Framework
- One of Vigilar's core tenets is that it is not sufficient to use information security software to secure the network alone. The data must also be secured from both external and internal threats. To this point, Vigilar has developed an innovative approach to the design and planning of security system software called the TITAN architecture that revolves around five key areas.
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Threat Analysis & Policy Management
Partners: AlgoSec, Alterpoint, Altiris, BigFix, Cambia, eEye, eIQ Networks, Elemental Security, Firemon, Loglogic, McAfee, Qualys, Skybox -
Identity and Access Security
Partners: Aventail, ConSentry Networks, Courion, CRYPTOCard, Cyber-Ark, Digital Persona, Imprivata, InfoBlox, RSA, SafeNet, Secure Computing -
Traffic Management
Partners: F5 -
Application and Content Security
Partners: BorderWare, Certified Mail, CORE Technologies, Determina, Facetime, Fortify Software, Forum Systems, Imperva, Ingrian Networks, McAfee, NetContinuum, PGP Corporation, ProofPoint, SafeNet, Securewave, SPI Dynamics, SurfControl, Symantec, Tizor Systems, TrendMicro, Tumbleweed, VMWare, Voltage, Vontu, Websense -
Network Security
Partners: TippingPoint, AirDefense, AirMagnet, AirTight, Aruba, BlueCoat, Checkpoint, Cisco/Okena, CrossBeam, Juniper, Lancope, McAfee, Nokia, Nortel, Resilience, SourceFire
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ATLAS™ Security-As-A-Service
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ATLAS: Do More with Less, Ease Compliance & Improve Governance
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Asset Identification, Prioritization and Management:
- Identifies infrastructure assets, security issues and network changes.
- Prioritizes assets and provides an asset-based risk score.
- Includes: Change Monitoring and Management, Asset and License Management, Network State Traffic Monitoring and Risk Analysis.
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Technical Support:
- Provides expert front line support for specified security vendors.
- Helps reduce technical support costs and ticket resolution times.
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Log Management:
- Provides a secured, tamper-proof, automated audit trail for system and application components.
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IT & Security Training
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Vigilar's Intense School: Education Accelerated
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Online Training: Learn at Your Own Pace
- Vigilar's Intense School revolutionizes the newest wave of training through our Online courses, a unique and accommodating way to attain certification! Vigilar's Intense School fits the schedules and needs of our students by offering classes in the daytime, evening, and weekend hours.
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ATLAS™ Security-as-a-Service: Technical Support Expertise When You Need IT!
Reduce Your Burden
IT and security staffs manage and maintain a growing number of point solutions, each with its own separate set of procedures for technical support issues. When issues with security devices arise, getting timely answers and expert assistance can be a challenge. This challenge is frequently frustrating and costly for organizations with overburdened IT staffs that are experiencing downtime due to support issues.
Reduce technical support costs and ticket resolution times
Vigilar can help you reduce support costs and ticket resolution times. ATLAS Technical Support, part of Vigilar’s ATLAS Security-as-a-Service solution, provides access to Vigilar security experts who provide front-line technical support for several leading security vendors, including Blue Coat Systems, Check Point, Juniper Networks and TippingPoint. ATLAS Technical Support enables quick understanding and escalation of support issues, significantly reducing the time and burden on IT staff.
Security expertise with a customer focus
Vigilar’s Technical Support team is comprised of engineers who are certified on the products they support and have real-world security industry knowledge. Many of Vigilar’s Technical Support team members are trained on numerous technologies, helping them to more easily troubleshoot issues that arise from the interaction of multiple technologies.
Vigilar runs the same equipment we support in our labs and reports issues to our product partners when they are uncovered during testing. In addition to providing technical support, Vigilar also implements and manages the products we support, giving us an unmatched depth of knowledge. This expertise, combined with Vigilar’s customer focus, provides you with guaranteed response times and faster issue resolution.
ATLAS Technical Support Service Levels
Vigilar offers 2 service levels — Standard and Premium. Technical Support hours and SLAs are determined by the level of service you choose. -