IT and security staffs manage and maintain a growing number of point solutions, each with its own separate set of procedures for technical support issues. When issues with security devices arise, getting timely answers and expert assistance can be a challenge. This challenge is frequently frustrating and costly for organizations with overburdened IT staffs that are experiencing downtime due to support issues.
Reduce technical support costs and ticket resolution times
Vigilar can help you reduce support costs and ticket resolution times. ATLAS Technical Support, part of Vigilar’s ATLAS Security-as-a-Service solution, provides access to Vigilar security experts who provide front-line technical support for several leading security vendors, including Blue Coat Systems, Check Point, Juniper Networks and TippingPoint. ATLAS Technical Support enables quick understanding and escalation of support issues, significantly reducing the time and burden on IT staff.
Security expertise with a customer focus
Vigilar’s Technical Support team is comprised of engineers who are certified on the products they support and have real-world security industry knowledge. Many of Vigilar’s Technical Support team members are trained on numerous technologies, helping them to more easily troubleshoot issues that arise from the interaction of multiple technologies.
Vigilar runs the same equipment we support in our labs and reports issues to our product partners when they are uncovered during testing. In addition to providing technical support, Vigilar also implements and manages the products we support, giving us an unmatched depth of knowledge. This expertise, combined with Vigilar’s customer focus, provides you with guaranteed response times and faster issue resolution.
ATLAS Technical Support Service Levels
Vigilar offers 2 service levels — Standard and Premium. Technical Support hours and SLAs are determined by the level of service you choose.